Billing and Charity Assistance

Thank you for choosing OSF Home Care Services for your healthcare services. To help you settle your account with us, we provide the following information divided into sections based on payment options.

Billing Office
E-mail: HomeCare.BillingOffice@osfhealthcare.org

NOTE: It is your responsibility to ensure your account is settled. If you have any questions about your bill or procedures outlined below, call the Patient Accounts Receivables department between 8:00 am and 4:30 pm, Monday through Friday toll-free at 1-800-446-3009. We will accept cash, personal check, VISA, and MasterCard.

Patients on Medicare

OSF Home Care Services provides billing and reimbursement expertise and our reimbursement specialists are available to handle any question regarding coverage.  OSF Home Care Services bills many third party insurances, including Medicare and Medicaid.

Patients with Insurance

As a service to you, we will bill your insurance carrier for you.  OSF Home Care Services bills many third party insurances, including Medicare and Medicaid.  If we have not received payment from your insurance company within 30 days, you will need to contact them.  (Note: If you have not provided us with adequate information to bill your insurance company, we will bill you.)

Patients without Insurance

Payment in full is expected 30 days from the date of discharge. If payment arrangements are needed, call us toll-free at 1-800-446-3009 upon receipt of your first statement.

Patients receiving Healthcare and Family Services (Public Aid) or Township Relief

After we validate your Healthcare and Family Services (Public Aid) or Township card, we will bill the Department of Healthcare and Family Services (Public Aid) or the Township office for you.

Patients served by DSC or DCFS

OSF Home Care Services does honor DSC (Department of Specialized Care) or DCFS (Department of Child and Family Services) with a referral from the agency.  You must contact the local office of DSC or DCFS and obtain payment approval.

Patients with Employment Injuries

If your employer has recognized your injury as work-related, we will bill your employer. If payment is not received within 30 days of the date billed, we ask that you notify your employer. If your claim is denied by your employer, we will bill you directly.

Charity Assistance

Charity Assistance is available for those who qualify. Call the Patient Accounts Receivable department toll-free at 1-800-446-3009 for information.

On-line Charity Assistance applications are available here.

Frequently Asked Questions

How can I get an itemized statement of my account?

Itemized statements are sent on request. You can call our main number at 1-800-446-3009.  Please allow 10 days for receipt of the itemized statement.

How do I coordinate insurance benefits?

Coordination of benefits is done by the insurance company. It is the patient/guarantor responsibility to send the explanation of benefits (EOB) to the secondary insurance.